Refund policy

• ONLY FOR RETURN AND REFUND QUERIES CALL ON THIS NUMBER - 8928002009. NO OTHER QUERIES WILL BE ANSWERED ON THIS NUMBER

• Please courier the return parcel to the address below within 7 days of receiving the product.
  

• You will have to courier the parcel on your own.

• Once the parcel reaches us, our team will call you the next day to process your refund

  RETURN ADDRESS :

  Kriss N Kross
  Ground Floor, 56/6, B.S. Vyas Bldg.,
  Opp. Savla Brothers, Near Ambe Mata Mandir,
  Paar Naka, Bhiwandi, Thane, Maharashtra – 421302

  MOB - 8928002009

  Thank you

  Team Kriss n Kross

• We do not offer reverse pick-up service for any of the return
• Please note: Once we receive the returned product at our facility, it will take us upto 2 business days to process and initiate a refund. We will issue a refund on given Account number/ Scanner
• In case of returns, the product must be shipped back to us by the customer. Return shipping/courier charges will be borne by the customer and are non-refundable.
• “A parcel opening video is mandatory for any claims regarding damage, missing, or incorrect items.”

                                                                 EXCHANGE :

• We don't have any exchange policy
• Items purchased from us are not eligible for exchange
• In case of defective or incorrect products it is mandatory to upload relevant images.
• It may take 24-48 hours for your request to be approved/ rejected.

• All items to be return must be unused, unwashed, and in their original condition with all original tags and packaging intact. (Of course, in case you receive products in a damaged condition, we might request you to click a picture and share them with us for review.)
• Kriss n Kross offer a refund on returns of the online orders from our website. The total value of the returned products will be refunded to you in your bank account or scanner
• We do not offer your return on discounted products (on sale and otherwise), if you have an issue with a product you bought during sale
  
• For any concerns you can connect with via call at 7058748777/9156787700
• (Mon – Saturday: 10am to 6pm)
• All queries will be solved between Monday-Saturday, 11am-6pm. All pending queries will be solved on priority the next day.

                                                                   CANCELLATIONS :

• Once an order is confirmed, we are unable to make any changes to the order. However, in case of an emergency, should you wish to cancel your order, please get in touch with our team to discuss the same.
• In case of any questions or queries, get in touch with us via –
• Phone – 7058748777 / 9156787700 / 8329824532
• Email – support@krissnkross.com

    HOW TO HAND OVER AN RETURN PARCEL :

• All return items must be unused, unaltered, unwashed, and returned with original packaging and tags for hygiene reasons.
• Garments and Fabrics which don’t allow tagging can be return without the tags.
• Please make sure that the return items are packed securely and safely to prevent any loss or damage during transit.